Emirates Islamic Bank

عربي

Personal Internet Banking

Corporate Internet Banking

Mobile Banking
Remote Banking > Mobile Banking >

Valued customers,

In our continuous attempt to improve our services, we have changed the number used for our mobile banking services.

Starting from 4th of May, the new number for our EIBMobile service will be 4450 instead of 5501550.

MOBILE Service is a unique SMS–based banking service which allows you access to your account information anywhere, anytime. You can choose to receive SMS alerts automatically at pre-defined times or you can "pull" information on-demand at any time using simple SMS commands. MOBILE Service has a wide range of functions to choose from, so now your banking with us is literally at your fingertips.

If you are an existing BankNet User, you can subscribe, modify or cancel Mobile banking services by clicking on the "EIBMOBILE" option of the Main Menu.

If you are an existing EIBMOBILE user, subscrible to BankNet now and add/maintain your profile instantly.

By using BankNet, you can maintain EIBMOBILE services 24 hours a day, 7 days a week.

Functions

Pre-defined alerts received on your mobile (Push service)
Request for account / Card related enquiries by sending an SMS (Pull service)

Pre-defined alerts received on your mobile (Push service) ATM POS Transaction ATM Transaction Available Balance BankNet Transactions Cheque Returns Phone Banking Transactions Salary Credit Standing Order Telegraphic Transfer Managers Cheque Call Center Transactions Card Payments SDM Deposit ATM Cash Deposit Cheque Deposit Credit / Charge Card Cash Withdrawal - New Credit / Charge Card Utility Bill Payment - New Credit / Charge Card POS Transactions - New Cheque Debit Term Deal Maturity Installements	Request for account/ card related enquiries by sending an SMS (Pull service) Account Summary Available Balance Card Details Card Payment Details Exchange rates Mini Account Statement Mini Card Statement Etisalat Bills – Balance Inquiry Etisalat Bills – Bills Payments RTA Salik – Recharge RTA Salik – Enquiry

A. Push This function is an automated service set by the customer according to his/ her selections. Messages will be sent depending on any changes to the subscribers bank account or request.
1. ATM POS Transaction When funds are debited from your account upon any Point of Sale transaction. *Message Format* "AED 1,800.00 has been deducted from your account as POS transaction... Visit www.emiratesislamicbank.ae"
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2. ATM Transaction Customers will be able to receive a short message when funds are transferred or utility payments transactions are made through any ATM - Automated Teller Machine. *Message Format* "AED 1,700.00 has been withdrawn from your account as ATM transaction. The available balance of your account is AED 5,000.00"
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3. Available Balance The bank will send you a message on your mobile phone regarding the available balance of your account at a frequency and time specified by you. The frequencies for available balance are: Monthly Fortnightly Weekly Daily *Message Format* "AED 1,000.00 is the Available Balance for your account 0022-123456-001 today... Visit www.emiratesislamicbank.ae"
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4. BankNet Transactions When funds are transferred from your account or when funds are credited to your account or utility payments transactions are performed through BankNet, the bank will send you a message for such a transaction. *Message Format* "AED 1,500.00 has been deducted from your account 0015-123456-001 through BankNet... Visit www.emiratesislamicbank.ae"
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5. Cheque Returns Cheques issued by you are returned unpaid - this function will provide you with a SMS message if for any reason the cheque issued by you is returned unpaid. *Message Format* "CHEQUE RETURNED* Your cheque number 987654 with amount AED 1,000.00 has been returned unpaid. Please contact your branch."* Cheques deposited by you are returned unpaid - this function will enable you to receive SMS messages on your mobile phone if any cheque deposited by you in your account is returned unpaid. *Message Format* "CHEQUE RETURNED* A cheque deposited in your account 0015-123456-001 of AED 1,000.00 has been returned unpaid. Please contact your branch."*
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6. Phone Banking Transaction You will be able to receive a message when funds are transferred or utility payments transactions are made through IVR. *Message Format* "AED 1,400.00 has been paid from your account 0015-123456-001 as IVR transaction... Visit www.emiratesislamicbank.ae"
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7. Salary Credit For those who want to know when the salary has been posted to your account, this function is the right tool. The bank will send you a message on your mobile phone as soon as your transaction is posted to your account. *Message Format* "Good News. Your Salary has been deposited today. The Available Balance of your account 0015-123456-001 is AED 1,000.00... Visit www.emiratesislamicbank.ae"
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8. Standing Order Customer will receive a short message when their standing order instructions has been executed/ processed. *Message Format* Your STANDING ORDER Instruction has been executed today... Visit www.emiratesislamicbank.ae"
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9. Telegraphic Transfer To keep a track of your telegraphic transfers, you can apply for this function. No need to call and inquire from the bank. We will send you the message as and when we post the amount into your account. *Message Format* "USD 1,500.00 has been received as TELEGRAPHIC TRANSFER. The available balance of your account 0015-123456-001... Visit www.emiratesislamicbank.ae"
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10. Managers Cheque This function will enable you to receive SMS messages on your mobile phone when you request for an issuance of Managers Cheque *Message* Format AED 1,000.00 has been deducted from your account 0015-123456-001 for issuance of Managers Cheque ... visit www.emiratesislamicbank.ae"
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11. Call Center Transactions This function will enable you to receive SMS messages on your mobile phone when you make transactions through call center Message Format AED 1,000.00 has been deducted from your account 0015-123456-001 as payment to ETISALAT through the Call Center ... visit www.emiratesislamicbank.ae"
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12. Card Payments This function will enable you to receive SMS messages on your mobile phone when you make Card payments Message Format AED 1,000.00 has been deducted from your account 0015-123456-001 as payment to your Card ... visit www.emiratesislamicbank.ae"
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13. SDM Deposit This function will enable you to receive SMS messages on your mobile phone when you deposit cash through a cash deposit machine Message Format AED 1,000.00 has been deposited to your account 0015-123456-001 through the deposit machine ... visit www.emiratesislamicbank.ae"
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14. ATM Cash Deposit This function will enable you to receive SMS messages on your mobile phone when you deposit cash through ATM Message Format AED 1,000.00 has been deposited to your account 0015-123456-001 through the ATM ... visit www.emiratesislamicbank.ae"
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15.Cheque Deposit This function will enable you to receive SMS messages on your mobile phone when you deposit your cheque for clearing Message Format AED 1,000.00 has been deposited to your account 0015-123456-001 subject to being cleared through cheque 987654... visit www.emiratesislamicbank.ae"
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16.Credit / Charge Card Cash Withdrawal This function will enable you to receive SMS messages on your mobile phone when you make cash withdrawal transactions from ATM (Automated Teller Machines) as cash advance. Message Format "AED 1,000.00 has been debited from your Credit/Charge Card for cash advance at IMB BRANCH ATM 1, DUBAI. Thank You"
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17.Credit / Charge Card Utility Bill Payment This function will enable you to receive SMS messages on your mobile phone when you do any Utility Bill Payment ( Etisalat,Dewa). Message Format "AED 200.00 has been debited from your Credit/Charge Card for Utility Bill Payment. Thank You"
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18.Credit / Charge Card POS Transactions This function will enable you to receive SMS messages on your mobile phone when you make POS (Point of Sale) transactions. Message Format "AED 200.00 has been debited from your Credit/Charge Card at EMV TEST POS TERMINAL, DUBAI. Thank You"
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19.Cheque Debit This function will provide you with a SMS message if the cheque is paid and the amount is debited from your account. AED-2,725.00 has been deducted from your account XX14-2XXXX0-X01 as payment to your Cheque 12345 ... visit www.emiratesislamicbank.ae.
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20.Term Deal Maturity This function will provide you with a SMS message when you term deal deposit is matured . Your term deposit account XX14-2XXXX0-X01 has been matured and processed as per your given instructions. visit www.emiratesislamicbank.ae.
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21.Installements This functions enables you to receive SMS for : Murabaha Payments AED 2,300.00 has been deducted from your account XX14-2XXXX0-X01 as payment to your Murabaha Payment ... visit www.emiratesislamicbank.ae Ijara Payments AED 3,300.00 has been deducted from your account XX14-2XXXX0-X01 as payment to your Ijara Payment ... visit www.emiratesislamicbank.ae Home Finance Payments AED 5,000.00 has been deducted from your account XX14-2XXXX0-X01 as payment to your Home Finance Payment ... visit www.emiratesislamicbank.ae
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B. Pull: This function is a self-service type concept where the account holder requests information about his/ her own account or Card using specific codes which are listed against each function below. A prompt message will be sent back to the customer from MOBILE Service with the relevant information. The speed of how fast does the customer get back a reply is dependent of the service provider.
Just follow 3 easy steps: Step 1 Key relevant SMS command into your mobile Step 2 Dial 4450 and send Step 3 View your information on the screen
1. Account Summary This function will enable you to view all the suffixes available to your basic account together with the currency and account description of each suffix. Simply key in:ASXXXXXXXXXX (The XXXXXXXXXX stands for the 10 digits of your account number) For Example, if your account number is 0015-123456 and you want to receive the account summary, the message format will be: AS0015123456 Example of Message Format "The Summary of A/c 0015123456 001 Current A/C AED 8002.1 403 Murabaha A/C AED 49904-
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2. Available Balance This function will enable you to view the present available balance of any available account type (CA, SB, TID, Murabaha) with the Currency and the debit/ credit status. Simply key in: ABXXXXXXXXXXXXX (The XXXXXXXXXXXXX stands for the 13 digits of your account number) For Example, if your account number is 0015-123456-001 and you want to receive the balance, the message format will be: AB0015123456001 Example of Message Format "As per your request, AED 1,000.00 is Available Balance for your account 0015-123456-001 today"
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3. Card Details This function will enable you to view details of the your Card. These details include total credit limit, available credit, and present balance. Simply key in: CDXXXXX (The XXXXX stands for the last 5 digits of the Card number) For Example, if your Card Number is 1234-5678-1234-9876 and you want to receive the Card Details, the message format will be: CD49876 Example of Message Format "For the card number you have specified Cr limit is AED 10,000.00 Avail Cr is AED 9,998.50 Present Bal is AED 1.50"
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4. Card Payment Details This function will enable you to view payment details of your Card. The details include total payment due, and payment due date. Simply key in: PDXXXXX (The XXXXX stands for the last 5 digits of the Card number) For Example, if your Card Number is 1234-5678-1234-9876 and you want to receive the Card Payment Details, the message format will be: PD49876 Example of Message Format "For the card number you have specified Total payment due is AED 0.00 Payment due date is 22Jan03"
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5. Exchange rates This function will enable the user to view and of the 21 foreign currency rates. It will display the buy and the sell rate against AED. Simply key in: FXzzz (The zzz stands for the currency code required) Available Currencies: (AUD, BHD, BDT, CAD, LKR, INR, JPY, JOD, KWD, OMR, NOK, PKR, QAR, SAR, SGD, SEK, SCHF, GBP, USD, EUR, NZD, BKK, HKD) For Example, if you want to find out the US Dollar rate against AED rate simply key in FXUSD Example of Message Format "As per your request, the USD rate against AED is: Buy rate 3.653000 Sell rate 3.685000"
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6. Mini Account Statement This function will enable you to view the last 4 transactions of your account, displaying the date, description, amount and dr/cr status of each transaction. Simply Key In: MASXXXXXXXXXXXXX (The XXXXXXXXXXXXX stands for the 13 digits of your account number) For Example, if your account number is 0015-123456-001 and you want to view the last 4 transactions of the account, displaying the date, description, amount and Dr/Cr status of each transaction, the message format will be: MAS0015123456001 Example of Message Format "As per your request, the last 4 tranx of A/c 0015-123456-100 are 05 Jan SALARY 3,700.00+ 28 Dec DR ATM TRANS 100.00- 24 DEC DR ATM TRANS 100.00- 23 DEC DR ATM TRANS 300.00-"
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7. Mini Card Statement This function will enable you to view the last 4 Card transactions displaying the date, description, amount and dr/cr status of each transaction. Simply Key In: MCSyyyyy (The yyyyy stands for the last 5 digits of the Card number parameter required) For Example, if your Card Number is 1234-5678-1234-9876 and you want to receive the last 4 Card transactions displaying the date, description, amount and Dr/Cr status of each transaction. Payment Details, the message format will be: MCS49876 Example of Message Format "For the card number you have specified last 4 tranx of 12345 2 Jan CARD 54.94 Cr 1Jan ADVANCES.COM 45.44 DR 1Jan 01/01/03 0.00 Dr 10Dec CARD 21.70 Cr"
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8. Etisalat Bills – Balance Inquiry The function will enable you to inquire your Etisalat's bills. Simply key in: ETIBAL For Balance Inquiry: ETIBALxxxxxxx ( The xxxxxxx is your consumer number ) Example of Message Format "The last billed outstanding amount for your ETISALAT consumer number 123456789 is AED 100."
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9. Etisalat Bills – Bills Payments The function will enable you to pay your Etisalat Bills, such as Mobile, landline, Internet account, Al Shamil, e-vision and Wasel numbers. Simple key in: ETIPAY xxxxxxx yyy ( The xxxxxxx is your consumer number, and the yyy is the amount you will pay ). For WASEL RENEWAL: Simple Key in: ETIPAY xxxxxxx WAS ( The xxxxxxx is your consumer number) Example of Message Format "Payment of AED 100 will be made shortly to your consumer number 123456789 Your EIBMOBILE confirmation number is 123. "
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10. RTA Salik – Recharge This function will enable you to recharge your Salik Account. Simply key in : Salik Shortname yyy ( shortname is the name you registered with EIB-Mobile for Salik payments and yyy is the amount you wish to pay). Example of Message Format " Payment will be made shortly to your Salik Account # 11111111. Your EIB-MOBILE confirmation # is 1111 "
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11. RTA Salik – Enquiry This function will enable you to enquire about your Salik Balance. Simply key in : Salik Shortname ( shortname is the name you registered with EIB-Mobile for Salik payments) Example of Message Format "The available balance on the Salik Account # 11111111 that you have specified is AED 50 "
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